Warranty

Flying Phoenix PCs Warranty Policy

Company Email: myorder@flyingphoenixpcs.com
Company Phone: 480-447-4487
Available Monday – Saturday, 10 AM – 7 PM (Closed Sundays). We typically respond within an hour for most calls or messages.

What’s Covered

With every PC you purchase from Flying Phoenix, we stand behind our work:

  • New PCs include a 1-year parts and labor warranty.
  • Certified Pre-Owned PCs include a 6-month parts and labor warranty.
  • All PCs come with lifetime phone and email support for the original owner.

This warranty covers faulty manufacturer defects in the included parts or any error in our building process that may not have shown up during production and stress testing.

Returns Covered Under Warranty

  • If a Major Hardware Issue is confirmed within 14 days of receiving your PC, we’ll provide a free prepaid return label and issue a 100% refund for shipped orders.
  • Outside of that window, PCs can still be returned within 30 days under our Return & Refund Policy. Restocking fees may apply if the system isn’t in Like New condition.
  • Systems must always be returned in original or comparable packaging with all accessories, manuals, and cables included.

Warranty Repair Process

We do everything we can to help remotely first (call, text, or email), but if a repair is needed:

  • Local Customers: Drop your PC off and pick it up at our Phoenix location.
  • Shipped Orders:
    • You are responsible for shipping or transporting your PC to us.
    • We pay for return shipping back to you after warranty work is completed.
    • If the issue is confirmed as a Major Hardware Issue (within 14 days), we cover both ways.
    • If the issue is caused by user error, additional shipping charges may apply at our discretion.

What Voids the Warranty

Your warranty applies only to PCs in their original stock configuration. The warranty is void if:

  • Components are replaced, added, uninstalled, or tampered with unless directed by Flying Phoenix staff.
  • Manual overclocking or BIOS/UEFI changes are made (outside of enabling/disabling XMP/DOCP).
  • Third-party software is used to manipulate hardware performance (e.g., Ryzen Master, Intel XTU, MSI Afterburner).
  • The PC is damaged physically, shipped without authorization, or altered with cheating/prohibited software that causes bans or instability.

Exclusions & Notes

  • User error issues will be billed at our standard labor rate ($90/hour) and may incur additional shipping fees.
  • Performance issues from poor game optimization, rushed releases, or live-service updates are not covered.
  • BIOS adjustments outside of approved settings (other than XMP/DOCP enable/disable) are not supported.
  • We HIGHLY recommend keeping all original packing materials for the first 30 days in case you need to return or ship your PC for service.
  • If you must ship your PC outside of our approval, buy shipping insurance — damage caused in transit will void coverage.