Shipping policy
Domestic Shipping
We currently offer U.S domestic shipping (excluding Hawaii and Alaska) via UPS and FedEx.
Orders are typically shipped within 3-5 business days of purchase from our Arizona warehouse, however please allow 8-10 business days for your order to process. You will receive an email with tracking information when your shipment has been accepted by the carrier and is in-transit.
Note: All shipped orders require that customers complete an identification verification once the order is confirmed. The verification process is required before an order ships out.
International Shipping:
We currently do not ship outside of the continental United States.
How We Ship Your GPU (Graphics Card):
To ensure your order arrives safely, all graphics cards (GPUs) will be shipped uninstalled. This helps prevent potential damage to the GPU or motherboard during transit.
Need help with installation?
👉 Click here to watch our step-by-step GPU installation video
If you have any questions or need assistance during installation, don’t hesitate to give us a call—our team is happy to help.
SHIPPING FAQs
Where is my Order?
A shipping confirmation email with tracking information will be sent out once the order is packaged and received by the shipping carrier. You may track where your package is using the provided tracking.
UPS: www.ups.com
FedEx: www.fedex.com
Can changes be made to the order once the order is placed?
As stated in the order confirmation, we are unable to make changes to an order once it has been placed. This includes changes to the shipping address or delivery method. To modify these details, the order will need to be canceled and replaced with the correct information.
We apologize for any inconvenience and kindly ask our customers to review their orders carefully before submitting payment.
What happens if an item in my order is no longer available?
While Flying Phoenix PCs strives to keep our website updated with available items, supply chain challenges and product discontinuations may occasionally prevent us from fulfilling certain products. In these cases, we will reach out to notify you. If we are unable to find a suitable replacement, we may have to cancel the item from your order, and the charge will either be removed from your order balance or refunded to your original payment method.
If you have any questions about your order or a cancellation, feel free to contact us at myorder@flyingphoenixpcs.com and we’ll be happy to assist you.
Does Flying Phoenix PCs offer gift wrapping or personal gift messages?
We are currently unable to provide gift wrapping or custom gift messages for orders placed through our website. However, our packing slips do not show prices of individual items nor the order total.
What if my order is missing an item, damaged, or incorrect?
Flying Phoenix PCs is not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim.
If there is any other issue with your order, please contact our customer service team at myorder@flyingphoenixpcs.com.
What do I do if I think my order is lost or stolen?
In effort to prevent misdelivery and/or theft, ALL orders are shipped with insurance and adult signature confirmation. We will not be liable if the package is lost or stolen after it leaves our warehouse.
Should your tracking number show that your package was delivered, however if you did not receive it, please contact the shipping carrier for assistance. If you believe your order is lost or stolen and you’ve already contacted the shipping courier, please reach out to our team at myorder@flyingphoenixpcs.com to report the issue and we will assist you with filing an insurance claim with the courier.
What happens if my package is returned to the sender?
In certain instances, for reasons beyond our control, packages are returned to the sender. It is the responsibility of the customer to let our team know if an order was never delivered and is being sent back to our warehouse.
If the package is returned to our warehouse at the fault of the customer (i.e. incorrect address, invalid address, unclaimed shipment, and etc.), the customer will be responsible for the all cost to reship the item. Original shipping costs are non-refundable.
If you are requesting a full refund for a returned package, the order must be received back by the warehouse before a refund is issued.